Welcome to our Privacy Policy
PRIVACY POLICY
Aqua Plumbing & Air Services, Inc.
Last Updated: October 5, 2026
Aqua Plumbing & Air Services, Inc. (“Aqua Plumbing & Air,” “Aqua,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, maintain, and protect personal information when you visit or use our website, communicate with us, request or receive our services, submit information through our website, contact us by telephone, text message, email or other means, apply for employment, or otherwise interact with Aqua Plumbing & Air.
This Privacy Policy applies to information collected through aquaplumbingsarasota.com and through other interactions with Aqua Plumbing & Air where this Privacy Policy is provided or referenced.
1. INFORMATION WE COLLECT
Depending on how you interact with us, Aqua may collect the following categories of information.
Information You Provide to Us
You may provide information such as:
• Name;
• Mailing address;
• Service or property address;
• Email address;
• Telephone or mobile phone number;
• Information about your home or property;
• Information about requested or completed services;
• Appointment and scheduling information;
• Service history;
• Billing and payment information;
• Information provided when requesting an estimate or quote;
• Communications with our employees or representatives;
• Information submitted through forms on our website;
• Reviews, feedback, photographs, or other content you voluntarily provide;
• Employment application information; and
• Other information you voluntarily provide to us.
Information Collected Automatically
When you visit our website or interact with our digital services, certain information may be collected automatically.
This may include:
• Internet Protocol (“IP”) address;
• Browser type;
• Device type;
• Operating system;
• Approximate location;
• Referring website;
• Pages viewed;
• Links or advertisements interacted with;
• Date and time of visits;
• Website navigation and usage information;
• Device identifiers;
• Website performance information; and
• Other technical or usage information.
We may collect this information through cookies, pixels, tags, scripts, web beacons, analytics technologies, advertising technologies, and similar technologies.
2. HOW WE USE PERSONAL INFORMATION
Aqua Plumbing & Air may use personal information for legitimate business, operational, service, and marketing purposes, including to:
• Provide and manage requested services;
• Schedule appointments;
• Dispatch technicians;
• Communicate with customers;
• Respond to questions and requests;
• Provide estimates and quotes;
• Process transactions and payments;
• Maintain customer and service records;
• Provide customer support;
• Communicate regarding appointments, services, accounts, invoices, and other customer matters;
• Send requested communications;
• Send promotional or marketing communications where permitted;
• Improve our products, services, website, and customer experience;
• Understand how visitors use our website;
• Analyze website and advertising performance;
• Deliver, measure, and improve advertising;
• Conduct marketing and remarketing activities;
• Prevent fraud, misuse, and unauthorized activity;
• Protect the security and integrity of our systems;
• Evaluate employment applications;
• Comply with applicable laws and legal obligations;
• Enforce our agreements and policies; and
• Protect the rights, property, safety, and security of Aqua, our customers, employees, and others.
We may also use information for other purposes that are reasonably related to the purposes described in this Privacy Policy or as otherwise permitted by law.
If we intend to use personal information for a materially different purpose that is not reasonably related to the purpose for which it was collected, we will provide additional notice or obtain consent where required by applicable law.
3. COOKIES AND SIMILAR TECHNOLOGIES
Aqua may use cookies and similar technologies to operate and improve our website and digital services.
These technologies may be used to:
• Remember preferences;
• Maintain website functionality;
• Understand website traffic and usage;
• Analyze website performance;
• Improve website functionality;
• Measure advertising performance;
• Understand interactions with our advertisements;
• Support marketing and remarketing activities;
• Help protect the security of our website; and
• Provide a better online experience.
You may be able to control or disable certain cookies through your browser or device settings.
If you disable cookies or similar technologies, certain portions of our website may not function as intended.
4. ANALYTICS, ADVERTISING AND REMARKETING
Aqua may use analytics, advertising, remarketing, measurement, and similar technologies provided by Aqua or by third-party service providers.
These technologies may allow us to understand how visitors interact with our website, measure the effectiveness of advertising, recognize visitors who have previously interacted with our website, and deliver or measure advertisements across websites or platforms.
These services may collect information such as device information, IP address, browsing activity, interactions with advertisements, and other information described in this Privacy Policy.
Aqua may use this information for advertising, analytics, attribution, audience measurement, remarketing, and other legitimate business purposes.
Where applicable law provides consumers with the right to opt out of targeted advertising or other processing, Aqua will provide the applicable mechanisms for exercising those rights.
5. TELEPHONE CALLS AND COMMUNICATIONS
When you contact Aqua by telephone or provide your telephone number, we may use your number to communicate with you regarding:
• Service requests;
• Appointments;
• Estimates;
• Quotes;
• Technician arrival information;
• Accounts;
• Invoices;
• Customer service;
• Requested information; and
• Other communications relating to services you have requested.
Calls may be monitored, recorded, or otherwise documented for quality assurance, training, customer service, security, compliance, or other legitimate business purposes where permitted by applicable law.
6. TEXT MESSAGES AND SMS COMMUNICATIONS
If you provide a mobile telephone number and consent to receive text messages from Aqua, we may use that number to send service-related, transactional, informational, or marketing communications, as applicable.
Message frequency may vary.
Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP.
You may request assistance by replying HELP.
Opting out of marketing messages does not necessarily prevent Aqua from sending non-marketing communications that are necessary to provide or manage services you have requested.
Aqua does not sell or share mobile telephone numbers or SMS consent information for third-party marketing purposes.
7. HOW WE SHARE PERSONAL INFORMATION
Aqua may disclose personal information when reasonably necessary to operate our business, provide services, communicate with customers, or fulfill the purposes described in this Privacy Policy.
We may disclose information to categories of recipients including:
• Service providers;
• Contractors and business partners;
• Technology and information-service providers;
• Website and hosting providers;
• Scheduling and customer-management providers;
• Communication providers;
• Payment processors;
• Advertising, marketing, analytics, and measurement providers;
• Professional advisors;
• Financial or financing service providers where applicable;
• Government agencies or law enforcement when required or permitted by law;
• Parties involved in legal proceedings;
• Companies involved in a merger, acquisition, sale, financing, restructuring, or other business transaction; and
• Other parties when necessary to protect Aqua, our customers, employees, or the public.
These parties may process information on our behalf or for their own purposes depending on the nature of the relationship and applicable law.
We do not sell personal information as a general business practice.
Where applicable law defines certain advertising, analytics, or other disclosures as a “sale” or “sharing” of personal information, Aqua will comply with applicable legal requirements and provide required consumer choices.
8. SERVICE PROVIDERS
Aqua works with third-party companies and service providers that assist us with operating our business.
These providers may assist with functions such as:
• Website operation;
• Information technology;
• Customer management;
• Scheduling;
• Communications;
• Payment processing;
• Marketing;
• Advertising;
• Analytics;
• Security;
• Customer service;
• Data storage;
• Business operations; and
• Other services necessary to operate our business.
We may provide these providers with access to personal information reasonably necessary for them to perform services on our behalf.
Where appropriate, we require service providers to protect personal information and use it only as authorized.
9. PAYMENT INFORMATION
When you purchase services from Aqua, we or our service providers may collect information necessary to process payment.
Payment information may be processed by third-party payment providers.
Aqua may retain transaction and billing records as necessary for business, accounting, legal, tax, warranty, customer-service, and other legitimate purposes.
10. CUSTOMER REVIEWS, PHOTOS AND OTHER CONTENT
If you voluntarily submit a review, testimonial, photograph, comment, or other content to Aqua, we may use that content for legitimate business and marketing purposes consistent with the permissions or terms applicable to the submission.
If you provide content for publication or marketing use, you represent that you have the right to provide that content and authorize Aqua to use it as permitted.
11. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to third-party websites, applications, social media platforms, or other services.
Aqua does not control the privacy practices of third parties.
Information you provide directly to a third party is governed by that party's privacy policy and terms.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
12. EMPLOYMENT INFORMATION
If you apply for employment with Aqua Plumbing & Air, we may collect information necessary to evaluate your qualifications and process your application.
This may include:
• Name;
• Contact information;
• Employment history;
• Education;
• Qualifications;
• Resume;
• References;
• Licensing or certification information; and
• Other information voluntarily provided during the application process.
Employment information may be retained as reasonably necessary for recruiting, employment, legal, and business purposes.
13. DATA RETENTION
Aqua retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Provide services;
• Maintain customer and service records;
• Complete transactions;
• Meet legal, regulatory, tax, accounting, warranty, or contractual obligations;
• Resolve disputes;
• Prevent fraud;
• Maintain business records;
• Enforce agreements; and
• Protect our legitimate business interests.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
When personal information is no longer reasonably necessary, we may delete, destroy, de-identify, or otherwise dispose of it in accordance with applicable law and our business practices.
14. DATA SECURITY
Aqua takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no website, computer system, database, electronic transmission, or method of storing information can be guaranteed to be completely secure.
Accordingly, while Aqua takes reasonable precautions to protect personal information, we cannot guarantee absolute security.
15. FLORIDA PRIVACY RIGHTS
Depending on whether applicable Florida law applies to you and your information, you may have certain rights regarding your personal information.
These rights may include the right to:
• Confirm whether Aqua processes your personal information;
• Access personal information;
• Correct inaccuracies in personal information;
• Request deletion of personal information;
• Obtain a copy of personal information in a portable format;
• Opt out of targeted advertising;
• Opt out of the sale of personal information, where applicable;
• Opt out of certain profiling activities;
• Opt out of certain processing of sensitive personal information; and
• Exercise other rights provided by applicable law.
These rights are subject to statutory requirements, exemptions, and limitations.
Aqua will not discriminate against a consumer for exercising a privacy right to the extent prohibited by applicable law.
16. HOW TO SUBMIT A PRIVACY REQUEST
To exercise a privacy right or ask a question about Aqua's privacy practices, contact us using the information below.
Aqua Plumbing & Air Services, Inc.
8283 Vico Ct
Sarasota, FL 34240
Phone: 941-366-7676
When required, we may ask you to provide information necessary to verify your identity and authenticate your request.
We will process verified requests in accordance with applicable law.
Certain information may be exempt from deletion, access, correction, portability, or other requests under applicable law.
For example, Aqua may need to retain information necessary to complete a transaction, provide requested services, maintain legal or accounting records, comply with a legal obligation, detect security incidents, or establish or defend legal claims.
17. APPEALS
If applicable law provides you with the right to appeal Aqua's decision regarding a privacy request, you may submit an appeal by contacting us using the contact information provided above.
Please identify the original request and explain why you believe the decision should be reconsidered.
Aqua will review applicable appeals in accordance with applicable law.
18. SENSITIVE PERSONAL INFORMATION
Aqua may collect certain information that could be considered sensitive personal information under applicable law when reasonably necessary to provide services, conduct business, process transactions, comply with legal requirements, or for other permitted purposes.
Aqua does not intentionally collect sensitive personal information unless reasonably necessary or otherwise permitted by law.
Where applicable law requires consent or provides a consumer with a right to opt out of specific processing of sensitive information, Aqua will comply with those requirements.
19. CHILDREN'S PRIVACY
Our website and services are not directed toward children under 13.
Aqua does not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action consistent with applicable law.
20. DE-IDENTIFIED AND AGGREGATED INFORMATION
Aqua may create, use, and disclose aggregated, statistical, de-identified, or otherwise non-identifiable information for legitimate business purposes, including:
• Business analysis;
• Service planning;
• Website analysis;
• Marketing analysis;
• Customer trends;
• Operational planning; and
• Improving our services.
Where information has been de-identified, Aqua will handle such information in accordance with applicable law.
21. BUSINESS TRANSACTIONS
If Aqua participates in a merger, acquisition, sale of assets, financing, reorganization, bankruptcy, or similar transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
22. LEGAL DISCLOSURES
Aqua may disclose personal information when we reasonably believe disclosure is necessary to:
• Comply with applicable law;
• Respond to a legal process or government request;
• Protect the rights or property of Aqua;
• Protect the safety of customers, employees, or others;
• Investigate fraud or security concerns;
• Enforce agreements;
• Establish or defend legal claims; or
• Prevent illegal or harmful activity.
23. CHANGES TO THIS PRIVACY POLICY
Aqua may update this Privacy Policy periodically to reflect changes in our business, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy.
Where required by applicable law, Aqua will provide additional notice of material changes.
24. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or Aqua Plumbing & Air's privacy practices, please contact:
Aqua Plumbing & Air Services, Inc.
8283 Vico Ct
Sarasota, FL 34240
Phone: 941-366-7676
Website: https://www.aquaplumbingsarasota.com/
Last Updated: October 5, 2026
